ARCWhatsapp
Turn your ARCCRM into your company's WhatsApp communication hub. Meta's official WhatsApp Business Cloud API natively integrated into your CRM.
ARCWhatsapp is the native module that integrates Meta's official WhatsApp Business Cloud API directly into your ARCCRM ERP/CRM.
No more external apps, copy-pasting or separate contact management: every WhatsApp conversation becomes part of your CRM, linked to the right customer and tracked over time.
What you can do with ARCWhatsapp
Real-time two-way messaging
- Send and receive WhatsApp messages from the ARCCRM interface
- Live updates without refresh via automatic polling
- Delivery and read receipts (✓, ✓✓, blue ✓✓)
- Browser desktop notifications + sound for new messages
- Automatic resend queue for failed messages
Full multimedia support
- Images, video, audio, PDF/Office documents, stickers
- Direct upload from ARCCRM to the Meta cloud
- Inline media preview in chat
- Automatic storage of received files
Deep CRM integration
- Automatic "WhatsApp" tab on Customer, Contact, Intervention records
- Auto-assignment of conversations via phone-number recognition
- Manual assignment with auto-filtering dropdowns
- Every message is traceable on the customer record over time
Custom colored labels
- Create labels with custom colors (e.g. "VIP", "Complaint", "Hot lead")
- Assign multiple labels to each conversation
- Filter the conversation list by label
- Visual badges in the list and chat header
Broadcast lists
- Create distribution lists (e.g. "VIP Customers", "On-call Technicians")
- Send the same message to N recipients with one click
- Each recipient gets the message in their own 1-to-1 chat
- Send report: successful / failed messages
Security & permissions
- Meta verification webhook with configurable token
- Native CSRF protection
- 5 granular role permissions: Read, Send, Delete, Assign, Admin
- Permanent Meta System User access token
Smart conversations
- Conversation status: open / on hold / closed
- Unread message counter for each conversation
- An "Unassigned messages" panel for unknown numbers
- Conversation deletion with cascade of messages and media
- Direct links from the list to the ARCCRM Customer / Contact
Simple configuration
- Admin panel for Access Token, Phone Number ID, Business Account ID
- Built-in connection test
- Sandbox mode for development
- ARCCRM multi-entity supported
Why choose ARCWhatsapp
The concrete differences compared to other WhatsApp tools on the market.
| Feature | Other tools | ARCWhatsapp |
|---|---|---|
| Native CRM integration | Separate | Deep |
| Customer records with chat history | No | Dedicated tab |
| Real-time updates | Only on refresh | Automatic polling |
| Desktop + sound notifications | Limited | Native |
| Broadcast lists | Limited | Unlimited |
| Customizable labels | Generic | Custom color |
| Automatic customer assignment | Manual | By phone number |
| WhatsApp ToS compliance | Often not | Official Meta API |
Who needs ARCWhatsapp
SMEs and professional firms using ARCCRM as their management system
Sales and customer-care departments receiving requests on WhatsApp
Service companies coordinating interventions/tickets via chat
E-commerce integrating after-sales support
Measurable results
Faster customer replies
Everything in ARCCRM, no app switching.
Complete history
Every message linked to the CRM customer.
Teamwork
Assignments and permissions per user.
Transparent cost
You only pay Meta for messages (official rate), no module fee.
Bring WhatsApp inside ARCCRM
Request an ARCWhatsapp demo and discover how to centralize communication and CRM in one place.
Request a demo